Warranty & complaints

Garantie

We care about our products and naturally, we do our best to deliver them to you in top condition. However, it may occasionally happen that an order is damaged during transport or that something else occurs that entitles you to a warranty claim. According to the law, you are required to report any defects to us within two months of discovery. If the defect falls within the warranty, we will take care of the repair or replacement at no cost to you.

Complaints

It's possible that things don't always go as planned. We recommend that you first make your complaints known to us by emailing info@zaansebedden.nl. If this does not lead to a solution, it's possible to submit your dispute for mediation via Stichting WebwinkelKeur (WebwinkelKeur Foundation) at https://www.webwinkelkeur.nl/consument/geschil/. Starting from February 15, 2016, consumers in the EU also have the option to submit complaints via the Online Dispute Resolution (ODR) platform of the European Commission. You can find this ODR platform at http://ec.europa.eu/odr. If your complaint has not been handled elsewhere, you are free to submit your complaint through the platform of the European Union.